Terms & Conditions

Limitations of our Services. If you are a supplier or purchaser using the Aney Site, please refer to the relevant Vendor Terms and Conditions, Terms of Sale and Supply of Goods Agreement, as applicable, in relation to the sale and purchase of products on the Site. Aney offers an online platform that among other things enables businesses to purchase products from Aney or other third parties, and allows suppliers to list their products for sale on the Aney Site. Aney does not verify the information published by third parties on the Site and cannot reasonably verify the authenticity or completeness of such information.

Any content provided by a third party is generated by such user, and we do not control or vet such information for accuracy as a general matter. Aney does not assume any responsibility for the accuracy or reliability of any information provided by any user. Opinions, advice, statements, offers, or other information or content made available on the Site or through the Service, but not directly by Aney, are those of their respective authors. Such authors are solely responsible for such content. Aney does not: (i) guarantee the accuracy, completeness, or usefulness of any information on the Site or available through the Service or any other venue, or (ii) adopt, endorse or accept responsibility for the accuracy or reliability of any opinion, advice, or statement made by any party that appears on the Site or through the Service or any other venue. Under no circumstances will Aney (or any of its officers, directors, investors, subsidiaries, agents, assignees, representatives, advertisers, marketing partners, licensors, independent contractors, recruiters, corporate partners, resellers, or employees, hereinafter “Affiliates”) be responsible for any loss or damage resulting from your reliance on information or other content posted on the Site or transmitted to or by any user of the Site, Service, or any other venue.

To the maximum extent permissible under applicable law, you hereby irrevocably waive any right you may have to bring a claim against Aney, and Aney and its Affiliates expressly disclaim any liability whatsoever for any damage, suits, claims, and/or disputes that have arisen or may arise, whether known or unknown, therefrom.

• You, as the creator of your Account and Account Information, are solely responsible for your Account and Account Information. You are not permitted to upload offensive or obscene Account Information, as determined by us in our sole discretion. If an Account violates any part of this Agreement, we may immediately, temporarily, or permanently ban such an Account or change the Account Information associated with such Account, with or without notice. You represent and warrant that you own or otherwise control all of the rights to the content that you post on the Site and that the content you post is accurate and does not violate any applicable laws.
• Please note that you are responsible for maintaining the confidentiality and security of your Account and password at all times, and you agree to notify us if your password is lost, stolen, or disclosed to an unauthorized third party, or otherwise may have been compromised. To the maximum extent permitted by applicable law, you will be deemed as the person who uses the Account, and any acts made by the Account will be deemed as your acts. You are solely responsible for all activities and transactions that occur under your Account no matter who actually uses the Account, and we are not responsible for any misuse or use of your Account, including without limitation in the event that your password is stolen or revealed to a third party and/or used for transactions. You agree to immediately notify us of any misuse of your Account or any other breach of security in relation to your use of the Site that is known to you. You agree to accept all risks of misuse of and unauthorized access to your Account and to hold us and our affiliates harmless from and against any misuse of your Account or your Account Information, including, but not limited to, improper or unauthorized use by someone to whom you revealed your password.

• use our Site if you are not fully able and legally competent to agree to this Agreement;
• use our Site unless in compliance with applicable laws and this Agreement;
• modify, translate, adapt, disassemble, decompile, reverse engineer, or create any derivative works based on our Site (or any portion thereof), including any files, documentation or tables or determine or attempt to determine any source code, methods, techniques or algorithms embodied in the Site or any derivative works thereof;
• distribute, licence, transfer or sell, in whole or in part, any of the Site or any derivative works thereof;
• infringe our intellectual property rights or those of any third party in relation to your use of the Site;
• market, lease or rent the Site (or any part thereof) for a fee or charge, or use the Site to advertise or perform any commercial solicitation;
• interfere with or attempt to interfere with the proper functioning of the Site (or any part thereof), disrupt any networks connected to the Site (or any part thereof), or bypass any measures we use or may use to prevent or restrict access to the Site (or any part thereof);
• use automated scripts to collect information from or interact with the Site (or any part thereof) in any way;
• impersonate any person or entity, or falsely state or otherwise misrepresent you or your affiliation with any person or entity, including giving the impression that any content you upload, post, transmit, distribute or otherwise make available emanates from us or our Site;
• use the Site (or any part thereof) in a manner that may create a conflict of interest or undermine the purposes of the Site; or
• collect or harvest any information or data from the Site or our systems or attempt to decipher any transmissions to or from the servers;
• use the Site (or any part thereof) to upload, transmit, distribute, store or otherwise make available in any way:
  • files that contain viruses or other material that is malicious or harmful;
  • defamatory, obscene, offensive, hateful or inflammatory material;
  • any content that would constitute or encourage a criminal offence; or
  • content that, in the sole judgment of Aney, is objectionable or which restricts or inhibits any other person from using the Site, or which may expose us or our users to any harm or liability of any type.

• if you do not make any payment to us when it is due;
• if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
• if you do not, within a reasonable time, allow us or our third party logistics provider, to deliver the products to you or collect them from us;
• if an order is not capable of being fulfilled due to product(s) not being available; or
• for any other reason as we may determine in our sole discretion. In such scenario, we will notify you of such cancellation as soon as reasonably practicable.

• if our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay;
• if no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product; and
• if you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.

• products that are classified as hazardous materials or use flammable liquids or gases;
• products that have been used or damaged by you or are not in the same condition as you received them;
• any consumable product which has been used or installed;
• products with tampered or missing serial numbers;
• products that fall under specific categories, including food, beverages, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding related products) music, video and video games; or
• any other reason that may be material to the product or conditions of return, replacement or exchange.

• For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:
  • if the products are faulty or not as described on our Site; or
  • if your reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.
• In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.
• For products not delivered, you will receive a full refund if you cancel the order under clause 2.6.

• if the refund is via cash, within five (5) business days from the day on which we receive the product back in our customer fulfilment center;
• if the refund is to your credit/debit card, within five (5) business days from the day on which we receive the product back in our customer fulfilment center;
• if your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfilment center and inspected by our team;
• if your refund is to your bank account, within five (5) business days from the day on which we receive the product back in our customer fulfilment center;
• if payment was made via deferred payment or cash in a closed loop wallet, within five (5) business days from the day on which we receive the product back in our customer fulfilment center;
• if your refund is via store credit, within five (5) business days from the day on which we receive the product back in our customer fulfilment center; or
• if you have cancelled your order before shipping, an automated refund will be provided back to you.

• you shall fully comply and will at all times continue to fully comply with all applicable laws;
• you have full power and authority to enter into these Terms of Sale, and make payment in accordance with these Terms of Sale; and
• if you purchase a product on behalf of a business entity, you represent that you are authorised to act on behalf of such business and bind the business to these Terms of Sale.

• for fraud, including fraudulent misrepresentation, perpetrated by that party;
• for death or personal injury caused by the negligence of that party; or
• for any other liability that cannot be limited or excluded under applicable laws.

• loss of profits, loss of revenue, loss of data or information, loss of contracts or goodwill or other pecuniary loss (in each case whether direct or indirect);
• business interruption or wasted expenditure; and
• any special, indirect, incidental or consequential damages,

• supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it or making payment as required;
• damages that may result from the unauthorized repair of the product;
• loss of any saved/stored data in products that are either repaired or replaced;
• reliance by you on the content or other information provided on the Site with respect to the product you order;
• your use of or your inability to use the ordered product;
• delays or disruptions to our Site or our services;
• viruses or other malicious software obtained from the use of the ordered product;
• damage to your hardware device from the use of your ordered product; or
• your loss of or inability to do business or similar as a result of our inability to deliver the product to you.

• the price the product sold for on our Site and its original and return shipping costs; or
• SAR 10,000.

• any claims or demands made by any third party due to or arising out of your use of the Site and our services;
• your violation of any of provisions of these Terms of Sale, including, without limitation, any of the warranties, representations and undertakings; or
• your violation of any applicable laws.

• If you are not satisfied with any products that you have purchased using our Site, you should contact us through email, social media or WhatsApp on the Site, or by calling our call centre on +966115101666.
• If you are unable to resolve your issue under clause 11.2(a) within forty-five (45) days of notifying the seller of your issue, any disputes or claims arising out of or in connection with these Terms of Sale, including any non-contractual rights or obligations arising out of or in connection with these Terms of Sale shall be settled by arbitration administered by the Saudi Center for Commercial Arbitration (SCCA) in accordance with its Arbitration Rules, which rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be the SCCA. The language to be used in the arbitration shall be English.

• These Terms of Sale and the documents referred to or incorporated herein by reference contain the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, negotiations and representations, written or oral, relating to its subject matter. Except as provided in these Terms of Sale and the documents referred to or incorporated into these Terms of Sale by reference, there are no conditions, representations, warranties, undertakings or agreements between the parties whether direct, indirect, collateral, express or implied.
• Each party acknowledges that it is not relying on, and agrees that it shall have no claims or remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not expressly set out in these Terms of Sale.